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Casa Care Group
Casa Care Group

From Our Casa to Yours, Care in Every Detail

Cleaning Services Q&A

  • What areas do you provide services to?
    We currently are serving the Brevard County area. But we are growing may be coming to a city near you. We suggest filling out a request for quote so we can reach out.
  • What methods of payment do you accept?
    We accept all major credit cards as well as ACH payments, checks and cash.
  • How often should I schedule residential cleaning services?
    The frequency of residential cleaning depends on several factors, including the size of your home, the number of occupants, and your cleaning preferences. Typically, weekly or bi-weekly cleaning is common for maintaining a clean and tidy home.
  • How long will the residential cleaning service take?
    The duration of the cleaning service depends on various factors, such as the size of your home, the level of cleaning required, and the number of cleaners assigned to the job. We strive to complete the cleaning efficiently while ensuring a thorough and meticulous job.
  • Can I customize the cleaning tasks based on my specific needs?
    Absolutely! We offer customizable cleaning services tailored to your preferences. You can discuss your specific cleaning requirements with our team, and we will accommodate them to ensure your satisfaction.
  • Are your cleaning products safe for my family and pets?
    Yes, we use environmentally friendly and non-toxic cleaning products that are safe for both your family and pets. Our aim is to provide a clean and healthy living environment.
  • Do I need to be home during the cleaning service?
    It's up to you! We understand that everyone has different schedules and preferences. You can choose to be present during the cleaning or make arrangements for our team to access your home in your absence. We prioritize your convenience and peace of mind.
  • What is included in a deep cleaning service?
    Deep cleaning goes beyond regular cleaning and includes detailed cleaning of hard-to-reach areas, such as baseboards, behind appliances, inside cabinets, and thorough sanitization. It ensures a comprehensive and fresh clean throughout your home.
  • How often should I schedule deep cleaning for my home?
    Deep cleaning is recommended on a less frequent basis compared to regular cleaning. Depending on your needs, it is typically recommended to schedule a deep cleaning service every 3-6 months to maintain a high level of cleanliness.
  • Can you clean appliances, such as refrigerators and ovens, during seasonal / vacation rental cleaning?
    Absolutely! We offer additional services to clean appliances as part of seasonal / vacation rental cleaning. Our team can clean refrigerators, ovens, microwaves, and other appliances, making sure they are thoroughly cleaned and ready for use.
  • What if I have specific cleaning requests or areas that need special attention?
    We understand that each homes' situation is unique, especially for vacation rentals. You can discuss your specific cleaning requests and areas requiring special attention with our team. We strive to accommodate your needs and ensure a thorough and satisfactory cleaning service.
  • Can you work with my property manager or real estate agent for move-in/move-out cleaning?
    Absolutely! We can coordinate with your property manager, landlord, or whoever you approve to schedule your cleaning service. Our goal is to provide a seamless experience and meet any specific requirements they may have.
  • Will pressure washing damage my surfaces?
    When performed by professionals, pressure washing is safe for most surfaces. We adjust the pressure and use appropriate techniques and cleaning agents to protect your surfaces while effectively removing dirt and grime. Our team has expertise in handling different materials and surfaces.
  • Can pressure washing remove stubborn stains or mold?
    Yes, pressure washing is highly effective in removing stubborn stains, mold, mildew, and other contaminants. Our powerful equipment and specially formulated cleaning solutions can tackle even the toughest dirt and stains, rejuvenating your surfaces.
  • How frequently should I schedule pressure washing for my property?
    The frequency of pressure washing depends on various factors, such as the climate, the level of outdoor activity, and the buildup of dirt and grime. As a general guideline, it is recommended to have your property pressure washed annually or semi-annually to maintain its appearance and cleanliness.
  • Can pressure washing help prepare surfaces for painting or staining?
    Absolutely! Pressure washing is an excellent way to prepare surfaces for painting or staining. It removes dirt, debris, and old paint, providing a clean and smooth surface for better adhesion and a more professional finish.
  • Can you clean windows that are difficult to reach or on upper floors?
    Yes, we have the necessary equipment and experience to clean windows in hard-to-reach areas and on upper floors. Our trained professionals are skilled in safely accessing and cleaning windows at different heights.
  • What if I have delicate or specialty windows?
    We understand that certain windows may require special care. Please let us know about any delicate or specialty windows in advance, and we will take the necessary precautions and use appropriate cleaning techniques and solutions to protect and preserve them.
  • Do you clean window frames and sills as well?
    Yes, our window washing service includes cleaning not only the glass but also the frames and sills. We aim to provide a comprehensive cleaning service to enhance the overall appearance of your windows.
  • Is your window cleaning service available for both residential and commercial properties?
    Yes, our window cleaning service is available for both residential and commercial properties. Whether you need your home's windows cleaned or require window cleaning for your office or storefront, we can accommodate your needs.
  • How do you clean the gutters?
    We use a combination of manual and specialized tools to clean the gutters thoroughly. Our team removes debris by hand and uses high-powered blowers or pressure washers to flush out any remaining residue. We ensure that your gutters are clear and free-flowing.
  • Can you clean gutters that are at a considerable height?
    Yes, we have experienced professionals who are trained to handle gutters at different heights. We utilize proper safety equipment and follow industry best practices to clean gutters safely and efficiently, regardless of their height so long as we determine they can be reach safely.
  • Will gutter cleaning eliminate clogs and prevent future issues?
    Regular gutter cleaning significantly reduces the likelihood of clogs and related issues. However, factors such as nearby trees and weather conditions can contribute to debris accumulation. We recommend periodic gutter cleaning to maintain proper water flow and prevent potential problems.
  • Do you offer gutter repair or replacement services?
    While our primary focus is on gutter cleaning, we may provide minor repair services if we encounter any issues during the cleaning process. If substantial repairs or replacements are needed, we can refer you to reputable professionals specializing in gutter installation and maintenance.

Billing & Pricing

Our Cleaning Packages

ASK about our cleaning packages to make sure your whole CASA is covered!

Accepted Payment Methods

At Casa Care Group LLC, we offer competitive pricing on all of our cleaning services. We provide custom packages tailored to meet the unique needs of your home. Contact us today to receive a free quote for our services.

Cancellation Policy

We understand that sometimes things come up and you may need to cancel your cleaning appointment. If you need to do so, please contact us at least 24 hours in advance to avoid a cancellation fee.

Satisfaction Guarantee

Our top priority is providing you with high-quality cleaning services that meet your expectations. If for any reason you are not satisfied with our services, please contact us within 24 hours and we will make it right.

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